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BOOK REVIEW

Customer Centricity Explained

Wharton School Press launch a timely guide to perhaps the most important marketing concept of recent times

WEBINAR

An Executive’s Guide to Social Media: 7 Strategic Purposes of Social

VIEWPOINT

Creating Customer Centric Leaders

RESEARCH

The Value of Staff Customer Contact

RESEARCH

Avoiding a Social Media Firestorm

A recent study offers insights for detecting, preventing and mitigating online firestorms

VIEWPOINT

How B2B Marketing is Learning from B2C

VIEWPOINT

Building Brands for the Future

NEWS

Communications in the Era of Fake News

RSM Masterclass explores the widening role for communication professionals in the evolving new media landscape

NEWS

Strategic Marketing for the Digital Age

RESEARCH

Smart Products Vs a Meaningful Life

VIEWPOINT

Functionalization: A Key to Survival

VIEWPOINT

A Hybrid Digital Strategy Is Key

Why your company needs a hybrid online-offline strategy to win the digital disruption battle

NEWS

Mastering Sales Leadership

VIEWPOINT

Better Key-Account Relationships

VIEWPOINT

6 Drivers of Brand Desire

Be authentic and unexpected – being predictable can kill your brand desire

EVENT

Innovation in the Luxury Market

RESOURCE

Customer Focused Insights

VIEWPOINT

Servitization A Model for Growth

VIEWPOINT

Vermeer’s Blue Ocean Thinking

A strategy to differentiate your business in the market and create spaces for ‘blue’ growth

VIEWPOINT

Data Analysis – It’s a Human Issue

NEWS

Strategic Marketing Analytics

RESEARCH

Value Creation from Big Data

4 capabilities companies need to harness big data to create value

RESEARCH

The Power of Compliments

VIEWPOINT

Big Data – Beyond the Hype

RESEARCH

When Customers See CSR as a Negative

BOOK REVIEW

Digital Transformation and the Human Touch

Steven van Belleghem’s ‘When Digital Becomes Human’

VIEWPOINT

A Conversation with Marion Debruyne

VIEWPOINT

5 HR Strategies for Customer Service Excellence

VIEWPOINT

Predictive Analytics – The Future for Retail

In a recent article, Indian School of Business’ Professor Galit Shmuéli explains the value of and methodology behind ‘predictive analytics’.

VIEWPOINT

The Sad Demise of the Chief Marketing Officer

RESEARCH

From Rumour to Fact - A Question of Certainty

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