In today’s hectic, complex business environment managers and leaders must influence and persuade others by creating successful and effective working relationships. Technical or functional skills alone are simply not enough.
Whatever your level, or organization, influencing is critical to your impact, reputation and success. You cannot be an effective leader or manager if you cannot relate to and influence others.
Hult Ashridge’s Megan Reitz and John Higgins identify the do’s and don’ts in harnessing activist sentiment to achieve good organizational outcomes