PROGRAM

Customer Service Excellence

Course Dates:

02/10/2017 To 03/10/2017

Cost:

CAD $ 1495

Language of Instruction:

English

Leading the Delivery of Extraordinary Customer Service

As business becomes increasingly commoditized, an outstanding customer experience remains the only true source of sustainable competitive advantage. This highly interactive course provides insights and tools for building a customer service team and for enabling consistently excellent service to both internal and external customers. You will define your cultural roadmap and vision, and design clear processes for each phase of the customer engagement cycle.