This workshop draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. Identify process improvement opportunities, and get applied experience in process mapping, lean management and other scientific methods for effective process management. Construct robust metrics that allow you to measure the status of any process in real time. Maintain effective controls for optimizing capacity and managing process variability, risk and change. Strengthen your leadership skills for supporting a culture that delivers ongoing improvement results.